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TERMS AND CONDITIONS

Association Number Festival Kvarner: 08003036
Association Festival Kvarner
Vladimira Nazora 3 (ZORA, 1. floor)
51410 Opatija
OIB 59520115336
T +385 51 210512
F +385 51 272609

E-Mail: office@festivalkvarner.com
Internet: www.festivalkvarner.com

Office Festival Kvarner
Vladimira Nazora 3 (ZORA, 1. floor)
51410 Opatija 
T +385 51 210512
F +385 51 272609
The following terms and conditions apply exclusively to Festival Kvarner events:

TICKET SALES
Tickets may be purchased by telephone, from the evening box office (opens 1½ hours before the performance commences) or online from www.festivalkvarner.com. Payment by debit card, credit card (Visa, Mastercard) and cash at the evening box office. Tickets purchased online can be paid for by credit card.
ORDERING TICKETS
Tickets can be ordered in writing (post, e-mail, fax) or by telephone. Written orders can specify the price range, but not the exact seating position. Please always quote your telephone numbers (landline and mobile) and your e-mail address when placing an order. It is important for us to be able to notify you in good time of last-minute changes (e.g. concert cancellation). Your tickets will be available for you to collect from the evening box office. All orders (telephone, fax, e-mail, online) are binding and irrevocable. Entry tickets are not covered by your statutory right of cancellation. It is not possible to cancel tickets that have already been paid for unless mandatory provisions of consumer protection law apply.
PAYMENT
Payment for ordered tickets must be made immediately, in full, by giro or bank transfer.
TICKET RESERVATIONS
Basically it is not possible to refund or exchange tickets that have already been issued, or to apply concessionary prices retrospectively. If concerts have sold out, Association Festival Kvarner can try to sell the tickets, without obligation, on a commission basis. Commission of EUR 3 per ticket will apply if the tickets are resold. The account will be settled after the concert.
CHANGES TO PERFORMERS, DATES OR PROGRAMMES
Association Festival Kvarner reserves the right to make changes to performers, dates or programmes and minor modifications to seating plans. Such changes do not constitute grounds for return of tickets. In the event of modifications to the seating plan, you will always receive seats of the standard you originally selected or better. In the event of a change of date or venue you will be notified in writing or by telephone. No liability will be accepted for delays, accidents or interruptions associated with force majeure or circumstances over which the organiser has no influence. Under no circumstances will expenses (hotel, travel, etc.) be reimbursed in the event of cancellation, postponement, changes to the programme or performers.
GENERAL INFORMATION
Entry to events is 30 minutes before the start of the event in question. Personal seating, food and drink must not be brought into concerts. Customers are not permitted to occupy seats other than those shown on their tickets during the performance. If you have been allocated pew seats, please ensure that you adhere rigorously to the seat numbering to avoid delays and possibly impairing the view of other members of the audience. The use of mobile phones, etc. in the concert hall is prohibited. Latecomers will only be admitted during the intermission. Please deposit coats, jackets, bags and umbrellas in the cloakroom.
For copyright and other reasons no photography, film, video or sound recordings are permitted during events. Members of the audience agree to their photos being taken without recompense.
WHEELCHAIR PLACES
Wheelchair places must be booked in advance at the daytime box office or up to one working day before the event from www.festivalkvarner.com. Wheelchair access is not possible via the main entrance.
DATA PROTECTION
Data obtained through the sale of tickets will be retained for the purposes of accounting and customer records. Data will be processed in accordance with the Austrian Data Protection Act and will not be passed to third parties.
JURISDICTION
The competent expert court in Rijeka shall have jurisdiction. National law shall apply.
GENERAL TERMS OF USE
The current "general terms of use" are valid for every use of this homepage and its offered services. Additional conditions will be referred to at the appropriate places. The Assosiation Festival Kvarner reserves the right to change the terms of use at any time. By using the services offered, the user states his agreement with the current valid version of these terms.
CONTENTS OF THE HOMEPAGE
Assosiation Festival Kvarner (will in future be referred to as Festival Kvarner) accepts no responsibility for the quality, topicality, correctness or completeness of the provided information and contents. The author accepts no liability claims for material or other damages caused by use or non-use of the offered information or by the use of incorrect and incomplete information, as far as can be proved that ad libitum has not been guilty of deliberate or gross negligence. All offers are subject to change without notice and are not binding. Festival Kvarner reserves the right to change parts of the homepage or the entire contents without prior notice, to add to, delete from or to discontinue the publication temporarily or permanently. Any emails sent to ad libitum will be treated confidentially and the contents – as long as they do not specifically pertain to the purpose of the homepage – will not be passed on to a third party.
REFERENCES AND LINKS
Despite careful checks, Festival Kvarner expressly disassociates itself from all contents of linked websites that have been changed since the link was established. This statement is valid for all links and references within our own Internet offer, as well as for outside entries in Festival Kvarner´s blogs, guest books, discussion forums and mailing lists. The website provider of the linked site is alone responsible for illegal, incorrect or incomplete contents and particularly for damages arising from the use or non-use of such offered information; the site publishing the link is not liable.
COPYRIGHTS AND ANCILLARY COPYRIGHTS, INDUSTRIAL PROPERTY RIGHTS
In all publications, Festival Kvarner endeavours to observe the copyrights and ancillary copyrights of the audio and video clips and texts used, to use audio and video clips and texts produced by ad libitum itself or licence-free material. All brands – if applicable also those protected by a third party – mentioned within the Internet offer are subject to the conditions of the respective valid trademark law. The Assosiation Festival Kvarner is the sole holder of copyrights and ancillary rights for published audio and video clips, texts, photos etc. produced by Festival Kvarner itself. The copying or use of such clips, photos and texts in other electronic or printed publications is not permitted without the express authorization of ad libitum. All audio and video clips on this homepage are legally protected.
LEGAL DISCLAIMER
This disclaimer is to be regarded as part of the Internet offer referred to on this site. If any parts or single phrases of this text do not or no longer correspond fully to the valid legal situation, the remaining parts of the text remain untouched in their content and validity.
DATA PROTECTION
Festival Kvarner takes the protection of personal data very seriously and commits itself to respecting the privacy of all persons using this homepage. Fstival Kvarner affirms that the handling of personal data of those using this homepage complies with the data protection law of the year 2000.
PERSONAL DATA
Personal data are details such as name, address, email address, telephone number, age, sex, interests, payment methods etc. Festival Kvarner requests, saves and purpose-uses only the data required to register the homepage user – and only with his/her permission. Registration is for such purposes as buying concert tickets, subscribing to newsletters, participating in workshops or other events, ordering items, or being able to receive information on particular areas of interest.
THE RIGHT TO ALTER OR DELETE PERSONAL DATA SAVED BY FESTIVAL KVARNER
Customers can at any time withdraw their agreement to the processing and use of their personal data, or can alter their data. It is sufficient to send a mail with a request for alteration to the email contact address of the website.
FESTIVAL KVARNER´S RIGHT TO ALTER THIS STATEMENT OF DATA PROTECTION
Festival Kvarner reserves the right to alter this statement of data protection at any time, in observance of the respective valid data protection regulations.